PRACTICE SUPPORT · NZ & AUSTRALIA

Membership and resource terms

The paid membership supports your practice business. The clinical library is available free under the client-use licence below.

Purchase availability is shown on the membership page. Paid membership starts only when you complete a live checkout and payment succeeds. Read these terms and the privacy notice before purchasing.

Operator and contact

Jonathan Kirk trades as Four Pillars Counselling, a New Zealand sole trader. Four Pillars Counselling is not currently registered for New Zealand GST. No New Zealand GST is charged on this membership.

Who can purchase?

Membership is available to purchasers based in New Zealand or Australia for their own practice in those countries. The tools support counsellors, psychotherapists and psychologists starting or growing an independent practice. One membership is for one practitioner. Purchases from other countries are not currently supported.

Select your practice country accurately before checkout and use the relevant country and profession pathway. If you purchase in error while ineligible, contact us so we can cancel the subscription and refund the payment.

Free beta access

A valid beta code gives one signed-in practitioner account 60 days of free access to the Practice Support Membership tools. Access starts when the code is redeemed. Each code can be used once, by the first verified account to redeem it, and must be redeemed before its stated deadline. No payment card is needed. Beta access ends automatically and does not renew or become a paid subscription. Your membership page shows the end date. The practice-tool licence and suitability conditions also apply. Four Pillars may cancel a beta code or its free access; separate paid membership keeps its own access.

What membership includes

Membership includes 12 months of online access to the practice setup pathways, fee and capacity planning, business communication templates, enquiry and waitlist planning, insurance preparation and marketing tools available at purchase, plus updates released during your paid period.

The membership is educational and practice-planning support. It does not include individual clinical, legal, tax or insurance advice, clinical supervision, a professional qualification, accredited CPD, regulatory approval or a guarantee of practice income or compliance.

The eight clinical packs and sample are available free under the client-use licence below. Membership covers the separate practice and business tools; it does not promise a future collection or release schedule.

Annual price and delivery

AUD$288 is charged upfront for 12 months. AUD$24 per month is an equivalent, not a monthly payment plan. The annual membership renews automatically unless cancelled.

The total charged by us is AUD$288 in Australian dollars, with no extra tax or Toolkit checkout fee added. Your bank or payment provider may charge currency-conversion or international transaction fees. Check those charges before paying.

You need internet access and a current browser. Sign in using Google or a one-time link sent to your email address. Use the same method and account for purchase and later access; Google and email-link accounts are separate, even when their email addresses match. Contact support if you need help recovering an existing membership; do not purchase again. We do not receive your Google password or email inbox contents.

Practice access normally becomes available shortly after successful payment is confirmed. Returning from checkout alone does not establish payment. If access does not appear, refresh membership status or contact support; do not make another purchase to recover access.

Automatic renewal and cancellation

Membership renews every 12 months at AUD$288 unless you cancel before renewal or we notify you of a changed renewal price. The billing portal shows your subscription and next renewal date.

We will email a reminder at least 30 days before annual renewal, showing the renewal amount, date and how to cancel. Keep your account email current. We will give at least 30 days’ notice of a renewal-price change, which applies only to a future term; you can cancel before that charge.

To stop the next charge, open Membership & billing, choose Manage billing and cancellation, and complete the cancellation steps. There is no cancellation fee or required advance notice period beyond cancelling before the renewal is processed. Check the confirmation and subscription status.

Cancelling renewal normally leaves access available through the current paid period. If you cannot sign in or cancel online, email toolkit@fourpillars.co.nz. We will honour a cancellation request received before renewal; if a charge is taken while we process that timely request, we will refund it.

Refunds and ending a renewed term

As an additional launch promise, you may request a full refund within 14 calendar days of your initial payment or an annual renewal. Email your request to toolkit@fourpillars.co.nz using your account email where possible. You do not need to provide client information.

After those first 14 days of a renewed annual term, you may request immediate cancellation and a proportionate refund for unused days. We calculate that refund from the date we receive your request to the end of that renewed paid term. This unused-days option applies to renewed terms, not the first annual term.

Outside these additional promises, cancelling renewal does not itself refund the current annual payment. Your rights and remedies for faulty, misdescribed or undelivered services are unaffected.

An approved full refund ends paid access and stops further renewal. For a refund of the unused part of a renewed term, access ends when that cancellation is processed. Refunds go to the original payment method in AUD; bank processing times and exchange-rate effects may vary. We do not deduct a Toolkit cancellation fee.

These voluntary refund promises are additional to any statutory remedies that apply. They do not limit your rights to seek a remedy for a problem with the service.

Australian consumer guarantees may apply even when you buy for business use. For a major service failure, you may cancel and obtain the applicable refund, or retain the service and seek compensation for its reduced value. For a failure that can be remedied, we must address it within a reasonable time; if we do not, further remedies may include cancellation and a refund. Other statutory remedies, including compensation where applicable, remain available.

Your practice-tool licence

Your membership gives you personal, non-exclusive access for your own practice. Do not share your account or supply the Toolkit library, blank templates or guidance collection to other practitioners or businesses.

You may adapt the business templates and generated planning outputs for your own practice after checking suitability and applicable requirements. You may use adapted business communications with your clients, prospective clients, staff and referral contacts. You do not need to include Toolkit branding in an ordinary business message you adapt.

Keep authorship, source and status notices on unchanged Toolkit resources. Do not resell or republish the resource collection, imply endorsement, misrepresent professional status, or use the materials to create a competing library. Third-party resources remain subject to their publishers’ terms.

Your own inputs remain yours. You may retain and use completed practice outputs created during valid membership, subject to the same limits, after membership ends. Online access, further downloads and updates require current membership.

Free clinical resource licence

You may download, print and adapt the clinical resources for use in your own practice with your own clients, including providing clients with individual worksheets. Keep Four Pillars Counselling attribution and source notices, and identify changes you make. Sharing the public library or sample link is welcome.

Jonathan Kirk, Four Pillars Counselling, has reviewed the eight clinical packs with supervision and approved them for client use. Select and adapt resources within your competence and the person’s needs and consent. These brief adult resources are not validated diagnostic tests, standalone treatment protocols or crisis procedures. Do not resell, publicly redistribute or republish the library, or claim professional-body endorsement or accredited CPD. Third-party materials retain their own licensing terms.

Professional scope and source updates

Work within your competence, verified professional status and any registration or supervision conditions. Pathway selections and checklist ticks do not assess credentials, insurance, legal compliance or readiness to practise.

Requirements and circumstances change. Check the linked authority’s current guidance, your regulator or association, contracts and appropriate professional advice before acting. A source link does not mean that organisation endorses the Toolkit.

Saving, availability and changes

Workspace saving is optional and local to your browser profile. There is no cloud workspace sync. Download backups for work you want to keep and do not store client records or identifying health information in the Toolkit. Signing out does not erase saved browser notes.

Members can download their own saved practice notes after signing in even when paid access has ended. This requires the browser profile where those notes were saved. The privacy notice explains storage, imports and account separation.

We may maintain and improve the service and correct material. We do not promise uninterrupted access. If we withdraw a material part of the purchased service and cannot provide a suitable remedy, you may end membership and receive a proportionate refund for unused access, in addition to any other applicable remedy.

We may pause access where reasonably necessary for security, material misuse or unresolved payment status. Contact support if you believe access was restricted in error. We will review the issue and restore access when the relevant entitlement or issue is resolved. Raising a complaint does not itself remove your rights.

We will notify members of material changes to these terms. Changes will not retrospectively remove rights attached to a purchase or reduce an existing paid entitlement without an appropriate remedy. Renewal-price changes follow the notice process above.

Support, complaints and your rights

For technical access, billing, accessibility, resource corrections or complaints, email toolkit@fourpillars.co.nz. We aim to respond within three New Zealand business days, Monday to Friday excluding New Zealand public holidays. This is a response aim, not a guaranteed resolution time. Statutory deadlines still apply.

Include your account email, the affected page and a short description. Do not include client information or card details. Support does not provide individual clinical, legal, tax or insurance advice.

New Zealand law governs these terms, subject to any mandatory protections that apply where you live. For Australian purchasers, nothing in these terms excludes, restricts or modifies rights and remedies under the Australian Consumer Law. Nothing in these terms limits any right or remedy that cannot lawfully be excluded. If we cannot resolve a concern, you may use an applicable independent dispute or legal process.

Invited sandbox testing

Clearly labelled Stripe sandbox checkouts create simulated records only. They do not take real payment, create a paid membership or grant a future paid entitlement. Use test payment details only in sandbox checkout.